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International Mobile Top-ups App

Frequently Asked Questions

General questions

What can I do with this service?
You can send prepaid mobile credit to your friends and family. Simply enter the mobile phone number to top-up, choose the amount and payment and you’re all set!
What countries does International Mobile Top-Ups serve?
We serve more than 100 countries from Argentina to Brazil or China. Find the full list here. Countries in which an International Mobile Top-Ups operator is present appears in blue. Note that you will benefit from special rates for those operators.
Can I send top-up from any country?
Yes, you can send top-up from any country through the International Mobile Top-Ups website. However we will perform fraud tests taking into account your IP address, the country you declare at subscription and your credit card information.

Top-up

What is top up?
Top up is the credit that you can load on a mobile phone number
Can I send top-up/credit to any phone number?
Phone number needs to belong to one of the countries we serve (find list here) and correspond to a prepaid account.
What will happen if I try to top-up a phone number that is not supported?
Don’t worry, in this case the service will alert you and tell you we cannot send credit to this mobile phone.
How much credit can I send?
Once you enter the phone number you want to send credit to, you will be prompted to choose between different credit values. Those values depend on the mobile operator attached to the phone number you’re sending credit to.
Is there a limit on the credit I can send each month?
No, there is no limit on the credit you can send. However we will monitor each transaction closely and might need to suspend your account if we detect fraudulent transactions.
How can I know the exact credit value that will be sent to my recipient?
Next to each amount, you will find a help area. If you click on it you will be able to find the exact value your recipient will receive
How can I know if the credit has been received by my recipient?
You will receive an SMS on the mobile phone number you’ve given us at subscription. The recipient will also receive an SMS with the amount credited to his account and the sending mobile phone number as well as a message from you if you wish
I received a confirmation SMS but my recipient says he hasn’t received the credit
In this case, make sure you sent credit to the correct phone number. If so, you can email our customer service at support@transfer-to.com
How can I make sure my recipient knows I am the one who sent the credit?
The recipient will receive an SMS with the amount credited on his account and the phone number of the sending party, that is in this instance you. You will also be able to enter a message when sending the credit
In how much time is the credit sent to my recipient?
The credit is sent right away to your recipient. He as well as you will receive a confirmation SMS.
I sent credit to a wrong number by mistake, can I cancel the transaction?
No, you cannot cancel the transaction as the credit is sent right away to the mobile phone number you provided. You were prompted several time to make sure this was the correct phone number. Therefore, our policy in this case is to not reimburse the transaction.

Account creation

Do I have to create an account to use this service?
Yes you have to create an account. This is for security reasons to prevent frauds.
What information do I need to provide to create this account?
You will need to provide basic information: your country, your mobile phone number (note you will receive a confirmation code on your mobile to finalize subscription so make sure to provide the right info), as well as a password to access the service again.
Why do I need to provide this information?
You need to provide this information so that we can prevent fraud, contact you on your mobile and email, and display your mobile phone number to your recipient once the transaction has been approved
Why I am receiving a confirmation code?
You are receiving a confirmation code so that we can make sure this is your mobile phone number and prevent fraud, contact you and display it to your recipient
What does happen if I don’t receive the confirmation code?
You can email our customer service at support@transfer-to.com
What information do I need to provide to log in to my account?
You will need to provide the mobile phone number you gave at subscription as well as your password
Do I have to log in to my account each time I want to send credit?
Yes each time you will need to send credit to someone you will need to log in to your account. This is meant for security purpose. This will enable you to facilitate your transaction in case you stored the contacts or your recipient or your credit card information.
What can I do if I forget my password?
Click on the "Forgot your password" link when logging in to the service. You will receive a new password by SMS on your registered mobile number.
Can I deleted my account?
Yes you can delete your account by clicking on the “delete my account” button in your account area. Please note however that you will need to create an account again if you want to send top-up again in the future through our service.
Can I delete my transaction history?
No you can’t delete your transaction history unless you delete your account.

Payment

What are the different payment means available?
You can pay by credit card (Visa/Mastercard).
How can I be sure the transfer has been successful?
You will receive a confirmation on the web interface, on your mobile. The recipient will also receive a confirmation on his mobile phone
What can I do if my recipient doesn’t receive the credit on his account?
You can email our customer service at support@transfer-to.com
Can I store my credit card information?
Yes you can store this information in your account. You will be offered this option during the payment process. You can also go on your account, click on “update” in “my payment details” and then click on “add a credit card”
Can I delete my credit card information?
Yes, you can delete this information by going on your account, click on “update” in “my payment details” and then click on “delete”
Why is my credit card rejected when I’m trying to send the payment?
There are several explanations most probably due to our anti-fraud system if you send credit for example from a different IP address than the country provided when you registered to the service or if your credit card comes from a different country than the one provided. In this case, you can email our customer service at support@transfer-to.com.
What are the different currencies you support?
We will support USD only.

Privacy

What are you doing with the data I provided?
We will keep those on our servers located in the Unites States and we commit to the Safe Harbors rules. One of those rules is to not share your information with any third parties without your consent.
Can I delete my information?
Yes you can delete your information at any moment by deleting your account. Please note however that you will need to create an account again if you want to send top-up again in the future through our service.
Are you keeping information about my recipient?
No unless you want us to do. You can store your recipient contact and mobile phone number in your account to ease future transactions.
What are you doing with my credit card information?
Your credit card information can be stored in your account to ease future transactions. This information is securely secured on our payment processor partner servers and will be accessed, by you only, on your account. You can also choose not to store this information. In this case we will not keep your credit card information.

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